Novajackpot Casino Terms and Conditions

These Terms and Conditions govern your use of our platform at novajackpot-au.com. By registering an account or placing a wager with us, you accept every clause set out below. We operate under Curaçao licence 8048/JAZ2023-016 and keep this page updated so you always know exactly where you stand.

Accepting Our Terms

When the agreement takes effect

You accept these Terms the moment you tick the acceptance box during registration, and again each time you log in and continue to play. The agreement takes effect immediately and remains in force while your account stays open. If you do not agree with any clause, stop using our platform and contact support before you place further wagers.

We may ask you to confirm you have read and understood the current version before processing large withdrawals or activating certain promotions. This confirmation forms part of the agreement between you and us.

Who May Register With Us

Eligibility rules

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must reside in a jurisdiction where online gambling is lawful. Accounts opened from restricted territories, including the USA, UK, Spain, France, Netherlands, Belgium, Portugal, Sweden, Denmark, Italy, Israel, Iran, Iraq, Syria, Russia, Ukraine and Singapore, may be closed and balances returned less any wagers already placed.

• One account per person, per household, per IP address and per payment method. Duplicates may be suspended without notice.
• Your details must be accurate and kept current at all times.
• You must complete identity verification (KYC) before your first withdrawal. We typically process documents within 24 to 48 hours.
• You are responsible for keeping your login credentials confidential. Activity under your account is deemed to be yours.

Deposits, Withdrawals and Verification

Payments on our platform

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, eZeeWallet, ecoPayz, bank transfer and the cryptocurrencies Bitcoin, Ethereum, Litecoin and Tether. Deposits land in your account instantly in most cases; crypto deposits are credited after network confirmations.

Withdrawals are reviewed and processed within 24 hours, subject to verification. We charge no fees of our own, though your bank or wallet provider may apply its own charges. Funds must be withdrawn through a method registered in your name. If your account sits dormant for 12 consecutive months, we may apply a reasonable administration fee to the remaining balance and will notify you before doing so.

How Bonuses Work

General bonus rules

Bonus funds are separate from your cash balance and carry wagering requirements before winnings become withdrawable. The specific multiplier, validity period and game weighting for each offer are stated on the promotion page, and those terms form part of this agreement.

While a bonus is active, do not place wagers above the maximum bet stated for that promotion, and do not play games excluded from bonus wagering. Breaching either rule can void the bonus and any winnings derived from it. Bonuses expire on the date shown; unused bonus funds and free spins are removed after expiry.

We reserve the right to withhold bonuses, reverse winnings and close accounts where we reasonably believe a promotion has been misused, including through low-risk wagering patterns designed purely to clear a playthrough requirement.

Conduct We Do Not Permit

Prohibited activities

Fair play protects everyone on our platform, so the following conduct is strictly prohibited. Accounts linked to any of these activities may be suspended, balances forfeited and winnings reversed.

• Fraud, dishonest play or providing false information during registration or KYC.
• Chargebacks or disputed transactions on deposits made to your account.
• Opening multiple accounts to claim repeated welcome offers or circumvent limits.
• Collusion with other players or exploiting software errors and malfunctions.
• Using bots, automated tools, macros or any third-party software to play on your behalf.
• Masking your location with a VPN, proxy or similar tool to appear in an eligible jurisdiction.
• Playing from a restricted country or on behalf of someone in a restricted country.

Your Right to Set Limits

Responsible gambling tools

You can set daily, weekly and monthly deposit limits, loss limits and session reminders in your account settings at any time, and decreases take effect immediately. If you need a break, self-exclusion closes your account for a period you choose, and during that time we will refuse new registrations from your details and remove you from marketing lists.

We also watch for signs of gambling harm and may contact you, suggest limits or, in serious cases, suspend play while we assess the situation. If gambling stops being fun, contact Gambling Help Online on 1800 858 858, a free and confidential Australian service available around the clock.

Closing Your Account and Complaints

Your options

You may close your account at any time by contacting our support team, available 24/7 through live chat or at [email protected]. We will withdraw any remaining balance to a verified payment method in your name first. If we close your account ourselves, we will explain the reason unless legal or regulatory obligations prevent us.

If you have a complaint, raise it with support first and we will aim to resolve it promptly. If you are not satisfied with the outcome, you may escalate the matter to the Curaçao licensing authority. These Terms are governed by the laws of Curaçao, and the courts of Curaçao have jurisdiction over any dispute that cannot be settled directly with us.

When We Update These Terms

Amendments

We review and update these Terms from time to time to reflect changes in law, regulation or how we operate. The current version, with its effective date, always sits at the top of this page. For material changes we will notify registered players by email or an in-platform message at least 7 days before the new terms take effect.

Continuing to use our platform after the effective date means you accept the updated Terms. If a change does not suit you, you may close your account before that date and withdraw your balance under the terms in force at the time.

Frequently asked questions

How old do I have to be to play at Novajackpot Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify your age during KYC before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts may be suspended and linked bonuses voided.

How long does withdrawal verification take?

KYC documents are processed within 24 to 48 hours, and approved withdrawals are paid within 24 hours thereafter. Crypto withdrawals are typically completed within an hour of approval.

What happens to my account if I stop using it?

If your account remains dormant for 12 consecutive months, we may apply a reasonable administration fee to the remaining balance. We will notify you before any fee is deducted.

How will I know if the Terms change?

We notify registered players by email or in-platform message at least 7 days before material changes take effect, and the current version is always published on this page.