Our AML and Verification Policy

At Novajackpot Casino we hold licence 8048/JAZ2023-016 issued in Curaçao, and with that licence comes a clear legal duty: we must know who plays on our platform and where their money comes from. This page sets out exactly what we verify, when we verify it, and what happens if a check is not completed.

Our AML Commitment at Novajackpot

We operate under licence 8048/JAZ2023-016 from the jurisdiction of Curaçao, and that licence binds us to anti-money-laundering and counter-terrorism-financing obligations that apply to every account on our platform. Since we opened in 2023, those obligations have shaped how we onboard players, how we move funds and how we report suspicious activity to the relevant authorities.

Money laundering through online gambling is a real and criminal risk, and we treat it as such. Our compliance team applies risk-based controls: the higher the risk an account or transaction presents, the more scrutiny it receives. We do not tolerate our platform being used to disguise the origin of funds, and we will close accounts and file reports where the law requires it.

When We Verify You

Verification is not a single event at Novajackpot Casino; it happens in stages tied to what you do on your account.

At registration: your email, phone number and date of birth are confirmed, and you confirm you are at least 18 years old and not resident in a restricted country.
Before your first withdrawal: full identity verification, which we complete within 24 to 48 hours.
At internal thresholds: if deposits, withdrawals or betting activity on your account reach levels we consider elevated, we may re-verify your identity or request additional evidence.
On any suspicious pattern: unusual deposit sizes, rapid deposit-and-withdraw cycling or inconsistent account details can trigger a verification request at any time.

Documents we may request

We ask only for documents we are legally permitted and required to collect, and we tell you precisely why each one is needed. Every document must be valid, legible and in your own name.

Government-issued photo ID: passport, national identity card or driver's licence.
Proof of address: a utility bill, bank statement or similar dated within the last three months, showing your name and residential address.
Proof of payment method ownership: a photo of the card used (with middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name or account details.
Source of funds evidence, in the limited circumstances described further down this page.

How Verification Works Step by Step

We have deliberately kept the process short, and most players clear it in a single sitting. Here is what happens after you upload your documents in the account verification area of your profile.

You upload your documents through the secure verification form inside your account, never by email.
Our compliance team checks each document against the account details you registered, including name, date of birth and address.
We may run automated authenticity checks on the images, including document integrity and liveness checks where a selfie is required.
If anything is unclear, we contact you through live chat or at [email protected] with a specific request. We never ask for your password or full card numbers.
Once checks are complete, your account is marked verified and withdrawals are released.

Processing time and document security

Verification is processed within 24 to 48 hours, and in most cases faster. Your documents are stored on encrypted servers with access restricted to trained compliance staff, are never shared with third parties for marketing purposes, and are retained only for the period the law of our licence jurisdiction requires. We use encrypted connections for all uploads, so nothing travels across the internet in plain text.

Why We Ask for Source of Funds

Most players will never be asked about source of funds. The request applies to a small share of accounts where the money moving through them does not match what we would expect from recreational play.

We may ask for source of funds evidence when your cumulative deposits exceed levels we set internally, when deposits are noticeably large relative to typical play on your account, or when a pattern suggests funds may be passing through rather than being wagered. The evidence we accept is ordinary: a payslip, employment letter, bank statement, tax return, or sale documentation for an asset. The point is not to judge your finances; it is to confirm the money you wager legitimately belongs to you.

If we ask, we explain the specific reason, we list the documents that satisfy the request, and we keep the request proportionate. A player with an AUD 500 monthly deposit history will never receive the same request as one depositing five figures in a week.

How We Monitor Transactions

Every deposit and withdrawal on our platform is screened against our monitoring rules, day and night. Checks cover the payment method used, the size and frequency of transactions, and consistency with your verified profile and playing history.

Deposits: screened at the point of transaction for method mismatches and unusual volumes. Minimum deposit is 20 AUD, and we support PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, eZeeWallet, ecoPayz, bank transfer and the cryptocurrencies BTC, ETH, LTC and USDT.
Withdrawals: paid back to the same method you deposited with wherever technically possible, which is a core AML control, not a convenience feature.
Limits: up to 8,000 AUD per day and 32,000 AUD per month, with a minimum withdrawal of 20 AUD. Withdrawals are processed within 24 hours once verification is complete.
Third-party payments: strictly prohibited. We reject deposits and withdrawals from accounts, cards or wallets not registered in your own name.

What monitoring looks for

Our systems flag structuring, which means splitting larger amounts into smaller deposits to stay under thresholds, rapid cycling of deposits into withdrawals with minimal wagering, and sudden changes in payment method. Flagged transactions are reviewed by our compliance officers before funds are released, and genuinely suspicious activity is reported to the authorities of our licence jurisdiction as required by law.

What Happens If Verification Fails

If we cannot verify you, we act, because the alternative is operating outside our licence conditions. The consequences depend on the stage you have reached.

Pending verification: withdrawals are held until your documents are received and approved. You may still access your account and play.
Failed document checks: we tell you why the check failed and give you the chance to supply clearer or corrected documents.
No response within our stated timeframe: your account is suspended, deposits are blocked and any balance is held pending verification.
Suspected fraudulent identity or third-party funds: the account is closed, funds may be frozen, and we file a report with the relevant authority. Criminal use of our platform is a police matter, not a customer service matter.

A suspended account is not a forfeited balance. If you later complete verification successfully, we release held funds through the same method they arrived on, subject to the withdrawal limits above. If verification cannot be completed, any refund of remaining balances is at our discretion following a compliance review, and we will communicate the outcome to you directly.

How Long We Keep Your Documents

We retain verification records, transaction history and related correspondence for at least five years after your account closes, because the anti-money-laundering laws of our Curaçao licence jurisdiction require it. Retention serves two purposes: it lets us answer lawful requests from regulators and law enforcement, and it prevents closed accounts from being reopened or reused to circumvent earlier checks.

When the retention period ends, documents are securely destroyed. You may request confirmation of what we hold about you, ask for corrections, or ask us to delete data where the law permits, by contacting [email protected]. Our live chat is staffed 24/7 and our compliance team responds to data requests within the timeframes the law sets.

Frequently asked questions

Do I need to verify my identity before I can deposit and play?

No. You can register, deposit and play on a verified email and phone number. Full identity verification is required before your first withdrawal, and we complete it within 24 to 48 hours.

Why was my withdrawal paid to a different method than I expected?

It was not. We pay withdrawals back to the same method you deposited with wherever technically possible, which is a standard anti-money-laundering control. If a method cannot receive funds, our team contacts you before processing.

What if my card or wallet is shared with a family member?

We cannot accept it. Payments must come from accounts, cards or wallets registered in your own name only, and third-party deposits and withdrawals are rejected.

How long do you keep my ID documents after verification?

At least five years after your account closes, as required by the anti-money-laundering laws of our licence jurisdiction, after which they are securely destroyed.

Can I be asked for source of funds after already being verified?

Yes. If your deposits reach elevated thresholds or your transaction pattern changes noticeably, we may request evidence such as a payslip or bank statement to confirm the funds wagered are legitimately yours.