Play Safe With Novajackpot Casino
Gambling should stay entertainment, never a way to make money or escape stress. This page sets out every safeguard we have built into your Novajackpot Casino account and where to find free, confidential help in Australia if play stops feeling fun.
Our Commitment to Your Wellbeing
We opened our doors in 2023 with a simple rule: no product decision matters more than player safety. Your account includes practical protections by default, and our team reviews play patterns around the clock.
Our systems monitor for markers of risky behaviour, such as sharp deposit increases, extended overnight sessions or repeated failed withdrawal attempts. When we spot these signals, we reach out privately and suggest limits before a problem grows. You can also opt in to reality checks, a pop-up that appears during play showing how long you have been spinning and how much you have wagered in that session.
Warning Signs to Watch For
Recognise problematic play
Problem gambling rarely announces itself. It builds quietly, and it looks different for everyone. These are the patterns our trained staff are taught to look for, and they are worth checking against your own habits honestly.
- Chasing losses with larger or more frequent deposits to win money back
- Hiding your play from family, friends or colleagues, or lying about time spent gambling
- Borrowing money, using credit cards or dipping into bill funds to keep playing
- Feeling restless, irritable or anxious when you cannot gamble
- Playing longer than you planned, repeatedly
- Gambling to escape stress, grief or low mood rather than for enjoyment
- Neglecting work, study, sleep or relationships because of play
- Trying and failing to cut down or stop on your own
Safer Gambling Tools You Control
Set limits in seconds
Every tool below lives in My Account > Responsible Gaming, and each one takes effect immediately. Limits can be tightened at any time; increasing or removing a limit has a 24-hour cooling period so you have time to think it through.
- Deposit limit: caps how much you can deposit daily, weekly or monthly.
- Loss limit: stops play automatically once your net losses reach a figure you choose.
- Wagering limit: restricts total bets placed within a set period.
- Session timeout: locks your account for 24 hours to 7 days when you need a short break.
- Reality checks: on-screen reminders every 15, 30 or 60 minutes showing session time and spend.
- Cooling-off period: suspends play for 24 hours, 7 days or 30 days while your account stays intact.
- Self-exclusion: blocks access for 6 months or permanently, our strongest tool, outlined below.
How Self-Exclusion Works Here
Self-exclusion is the firmest step we offer, and requesting it is never a bother to us. Contact support via 24/7 live chat or [email protected] and our responsible gaming team will action it within minutes.
During exclusion we support 24 hours, 7 days, 30 days, 6 months and permanent closure. Your login is blocked, marketing emails stop, and you cannot open a new account with the same details.
Your balance is safe. Any funds in your account remain yours and can be withdrawn to your verified payment method at any time during the exclusion. Open bets already placed on completed rounds are settled normally; unsettled wagers are voided and refunded to your balance.
Reactivating a time-based exclusion is not automatic. At the end of the term you contact support to confirm you want access restored, and we may ask you to complete a short wellbeing check first. Permanent exclusions cannot be reversed.
Keeping Under 18s Out
Strict age verification
You must be at least 18 years old to hold an account with us, and our KYC process enforces this before your first withdrawal. We verify identity documents and date of birth for every player, and accounts with mismatched or suspicious documents are frozen and reported.
If a minor in your care can reach your device, parental control software is your best defence. Programs such as Net Nanny, Qustodio and CyberPatrol let you block gambling sites across all devices. We also recommend never saving your login on shared computers and always logging out after a session.
Free Help Across Australia
Support beyond our site
Our tools manage access; they do not treat the underlying urge to gamble. If play is harming your finances, relationships or mental health, these Australian services are free, confidential and available right now.
- Gambling Help Online, phone 1800 858 858, gamblinghelponline.org.au, free 24/7 counselling and live chat
- Gamblers Anonymous Australia, gamblersanonymous.org.au, peer support meetings in every state
- Gambling Help Queensland, 1800 858 858, gamblinghelpqld.org.au, state-specific resources
- Lifeline, 13 11 14, lifeline.org.au, if gambling has you in crisis or distress
Talk to Our Team Anytime
Our responsible gaming officers are reachable day and night. Open live chat and ask for the safer gambling team, or email [email protected] with the subject line RG and we will prioritise your message.
If you tell us you are struggling, we will not argue you out of the decision or push promotions at you. We will walk you through the right tool, process any refundable balance and point you to the services above. Asking for help is a sign of good judgement, not weakness.
Frequently asked questions
How quickly does a deposit limit take effect?
Immediately. Lowering a limit applies at once; raising or removing one requires a 24-hour waiting period.
Can I withdraw my balance while self-excluded?
Yes. Your money remains yours and can be withdrawn to your verified payment method at any time during the exclusion.
Can I reverse a permanent self-exclusion?
No. Permanent exclusions are irreversible by design. Time-based exclusions of 24 hours to 6 months can be reactivated by contacting support after the term ends.
Do you tell anyone that I asked for help?
No. Requests for limits or exclusion are confidential and never shared with third parties without your consent.