Log in to Novajackpot Casino
Signing in takes under a minute once you know where to tap. This page walks you through the Novajackpot Casino login on desktop and mobile, explains which credentials we accept, and covers what to do when sign-in fails.
How to log in step by step
The sign-in form sits in the top right corner of every page on novajackpot-au.com. On mobile browsers the same button sits in the menu bar at the bottom of your screen. The whole flow is identical across iOS and Android because our site runs fully in HTML5, with no dedicated app required.
- Open novajackpot-au.com in your browser.
- Tap or click the Log In button in the top right corner.
- Enter the email address registered to your account.
- Type your password. Use the eye icon to check it before submitting.
- Tap Log In. Your balance and profile load straight away.
- If a 2FA code prompt appears, enter the six-digit code from your authenticator app.
Which credentials we accept
We identify your account by the email address you registered with. There is no separate username and no phone number sign-in, so keep that email active and reachable. Passwords are case sensitive; copy-paste only from a secure password manager, never from a chat or note app.
Two-factor authentication adds a second check on top of your password. Turn it on from your profile settings once you are signed in, because it blocks anyone who guesses or steals your password. We support standard authenticator apps that generate a six-digit code every 30 seconds.
- Email address: your registered address, typed in full.
- Password: case sensitive, minimum length set at registration.
- 2FA code: optional six-digit code from an authenticator app.
Reset your password fast
Click the Forgot Password link under the sign-in form, enter your registered email address, and submit. We send a reset link to that address within a couple of minutes. The link stays valid for 24 hours, after which you need to request a fresh one.
Pick a new password you have never used on this account before. Once you reset it, all other active sessions on your devices are signed out, so nobody keeps access with the old password. If the email never arrives, check your spam folder first, then contact support so we can check the address on file.
- Tap Forgot Password on the login screen.
- Enter your registered email address and submit.
- Open the reset email within 24 hours and follow the link.
- Set a new password, then sign in with your email and new password.
Fix common sign-in issues
If your account is locked after repeated failed attempts, do not keep guessing. Each extra attempt extends the cooldown. One reset through your email is faster than waiting out a lock.
| Issue | Likely cause | Fix |
|---|---|---|
| Wrong password message | Typo, caps lock on, or old saved password | Reset via Forgot Password, then update your saved password |
| Account locked | Several failed attempts in a row | Wait 30 minutes, or contact support to unlock manually |
| Verification pending | KYC documents still under review | Documents are processed within 24 to 48 hours, then access restores fully |
| Access blocked by region | Sign-in attempt from a restricted country | Sign in from an allowed location; check our restricted countries list |
When verification is pending
New accounts that have not finished identity verification can still sign in, but withdrawals stay on hold until we confirm your ID, proof of address and payment method. Upload the documents from your profile page; our team reviews them within 24 to 48 hours. You get an email the moment verification clears.
How we protect your account
Every connection to novajackpot-au.com runs over SSL encryption, so your password and personal details never travel in plain text. Sessions time out automatically after a period of inactivity, which stops someone picking up your unlocked phone or laptop and reaching your balance. We are licensed in Curaçao under licence 8048/JAZ2023-016 and operated by NovaJackpot N.V.
Your habits matter as much as our systems. These four steps close off almost every account takeover we see.
- Use a unique password for this account, stored in a password manager.
- Turn on 2FA from your profile settings.
- Never share your login details, even with someone claiming to be our staff. We never ask for your password.
- Sign out on shared devices, and use the self-exclusion tools if you need a break from play.
Get help restoring access
If nothing above works, our support team can restore access manually. Live chat runs 24/7 with typical first response under a minute, and email [email protected] answers around the clock. Have your registered email address ready, plus the approximate date of your last successful sign-in, and we will sort the rest. For anything related to gambling harm, Gambling Help Online is available on 1800 858 858.
Frequently asked questions
Why does Novajackpot Casino say my password is wrong?
Most often it is a typo or an old saved password in your browser. Reset it via the Forgot Password link; the reset email is valid for 24 hours.
Can I log in with my phone number?
No. We identify accounts by registered email address only, paired with your case-sensitive password.
How long does a password reset link stay valid?
24 hours. After that, request a new link from the Forgot Password screen.
My account is locked after failed logins. What now?
Wait 30 minutes for the automatic unlock, or contact 24/7 live chat and we will unlock it once we verify your identity.
Can I stay signed in on my mobile?
Yes, the mobile browser session stays active until you sign out or the session times out after inactivity. Always sign out on shared devices.